Shipping Policy

Shipping Policy - ProactiveVibe

At ProactiveVibe, we handle the shipping of your high-performance sportswear and yoga apparel with the same care and attention to detail that goes into crafting each piece. This Shipping Policy outlines our order processing, delivery guidelines, and related terms—tailored to protect the integrity of our performance-focused activewear. By placing an order on our website (the "Site"), you acknowledge and agree to the terms set forth below.

1. Order Processing

All standard orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. For specialized pieces—such as moisture-wicking yoga leggings, supportive sports bras, or durable workout tops—processing may take a maximum of 3 business days to ensure performance details and quality are preserved. This processing timeline will be consistently applied to all orders, with no exceptions for specific product types.
You will receive an order confirmation email immediately after placing your order to acknowledge receipt. If your order is incomplete, contains incorrect information, or requires additional verification, our customer service team will contact you via email (service@gfavora.com) to resolve the issue, which may extend the processing time.

2. Shipping Methods & Delivery Timelines

We partner with reputable logistics carriers to ensure your ProactiveVibe sportswear and yoga apparel are delivered safely and efficiently to most regions worldwide. The available shipping methods and corresponding estimated delivery timelines are as follows:
  • Standard Shipping: Delivery typically takes 6-12 business days from the date of dispatch. This method is available for most countries and regions, with shipping fees calculated at checkout based on your location, order weight, and package dimensions. This timeline applies to all international and domestic shipments, ensuring consistency for every customer.
Note: Delivery timelines are estimates only and may be affected by factors such as customs clearance, local postal delays, peak seasons (e.g., holiday periods), or unforeseen events (e.g., natural disasters, public health emergencies). We are not liable for delays caused by these external factors, but will notify you of any significant shipping disruptions that may impact your order.

3. Shipping Destinations

We currently ship to most countries and regions around the world. During the checkout process, you can enter your shipping address to confirm if we deliver to your location. If your region is not eligible for shipping, you will be notified at checkout, and we will not process your order.
For orders shipped to international destinations (outside the country of origin), the recipient is responsible for complying with all local customs regulations and may be required to pay customs duties, taxes, or other fees imposed by the destination country. These additional charges are not included in the order total or shipping fees, and are the sole responsibility of the recipient. We recommend checking with your local customs office for more information on applicable fees before placing an order.

4. Shipping Address Requirements

It is the customer's responsibility to provide a complete, accurate, and valid shipping address (including street name, house number, postal code, and contact phone number). We are not liable for delivery delays, failed deliveries, lost packages, or damage to items caused by incorrect or incomplete address information—especially critical for performance activewear, which may be damaged if packages are rerouted or delayed excessively.
If you need to modify your shipping address after placing an order, please contact our customer service team at service@gfavora.com immediately. Address modifications can only be made if the order has not yet been dispatched. Once the order is shipped, we cannot change the shipping address or reroute the package.

5. Order Tracking

Once your order is shipped, we will send a shipping confirmation email containing a unique tracking number and a link to monitor your package’s delivery status. You can use this tracking number to follow your order in real time until it reaches your doorstep—allowing you to plan for the arrival of your sportswear or yoga apparel.
If you do not receive the shipping confirmation email within the estimated processing time (1-3 business days), or if you encounter issues with tracking your package, please contact our customer service team with your order number and full name for verification and assistance.

6. Undelivered or Returned Packages

If a package is returned to us due to an incorrect address, unclaimed delivery, failure to pay customs fees, or other reasons attributable to the customer, we will contact you via email to notify you. You may choose to:
  • Request reshipment: You will be responsible for the additional shipping cost, which will be calculated based on the original shipping method or your preferred new method;
  • Request a refund: The refund will exclude the original shipping cost, any customs fees incurred, and other associated charges. Refund processing will follow the guidelines outlined in our Refund Policy.
If we do not receive a response from you within 30 days of our notification, the order will be considered abandoned, and no refund or reshipment will be provided. Activewear items returned to us may be subject to additional inspection to ensure their performance fabrics and structural integrity remain intact.

7. Contact Us

If you have any questions, concerns, or need assistance with shipping-related issues—including order tracking, address modifications, or international shipping inquiries—please contact our customer service team at:
Email: service@gfavora.com
We aim to respond to all shipping inquiries within 24-48 business hours (excluding weekends and public holidays) and resolve your issue promptly.
— The ProactiveVibe Team
Last Updated: 2026-1-28