Privacy Policy

Privacy Policy - ProactiveVibe

ProactiveVibe ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") and purchase our products—high-performance sportswear and yoga apparel designed to empower your active lifestyle. By accessing or using our Site, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

We may collect two types of information about you: personal information and non-personal information, each gathered to enhance your shopping experience, support your active journey, and serve you better—aligned with our brand’s energetic, customer-centric ethos.

1.1 Personal Information

Personal information refers to data that can be used to identify or contact you. We may collect personal information from you when you:
  • Create an account on our Site;
  • Place an order for our sportswear, yoga apparel, or other activewear products;
  • Contact our customer service team (e.g., via email at service@gfavora.com) for sizing guidance, order inquiries, product care tips, or support;
  • Subscribe to our newsletter or marketing communications to receive updates on new sportswear/yoga designs, performance gear, and exclusive offers;
  • Participate in surveys, promotions, or other Site activities tailored to our community of active individuals.
The personal information we may collect includes, but is not limited to:
  • Full name;
  • Email address;
  • Mailing address, shipping address, and billing address;
  • Phone number;
  • Payment information (e.g., credit card details), which are processed by trusted third-party payment processors and never stored by us;
  • Account login credentials (e.g., password), which are encrypted for maximum security;
  • Style and activity preferences (e.g., yoga vs. gym wear, size preferences for leggings or sports bras, performance fabric preferences) or fitness-related information if you choose to provide them.

1.2 Non-Personal Information

Non-personal information is data that cannot be used to identify you individually. We may collect non-personal information automatically when you visit our Site, including:
  • Browser type and version;
  • Operating system;
  • IP address (anonymized where possible);
  • Pages visited on our Site, duration of visits, and navigation paths;
  • Referral source (e.g., how you found our Site, such as social media, search engines, or fitness blogs);
  • Device information (e.g., device type, screen resolution);
  • Product browsing history (e.g., specific sportswear, yoga leggings, sports bras, or workout tops you view, and size/fabric selections).
This information is collected using cookies, web beacons, and other similar tracking technologies. You can manage your cookie preferences through your browser settings (see Section 7 for more details).

2. How We Use Your Information

We use your personal and non-personal information solely to enhance your shopping experience, fulfill orders, support your active lifestyle, and maintain the quality of our services, including:
  • Process and fulfill your orders (e.g., verify your identity, ship your sportswear and yoga apparel, and process payments);
  • Provide personalized customer service (e.g., respond to your inquiries, resolve order issues, offer sizing guidance for yoga leggings or sports bras, and track order status);
  • Manage your account (e.g., allow you to log in, update your information, view order history, and save favorite activewear items or size preferences);
  • Send you important communications (e.g., order confirmations, shipping notifications, policy updates, and information about your purchases);
  • Send marketing and promotional materials (e.g., newsletters, exclusive offers, new activewear design announcements) if you have opted in to receive them—you can opt out at any time;
  • Improve our Site and products (e.g., analyze user behavior to identify popular sportswear styles or yoga apparel fits, optimize Site performance, and refine our performance-focused designs);
  • Prevent fraud and ensure the security of our Site, your account, and transactions;
  • Comply with applicable laws, regulations, and legal obligations (e.g., tax requirements, regulatory requests).

3. How We Disclose Your Information

We value your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information only in the following limited circumstances:

3.1 Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business and providing services to you. These providers are bound by strict confidentiality agreements and may only use your information to perform the services we contract them for, including:
  • Payment processors (to securely process your payments);
  • Shipping and logistics companies (to deliver your ProactiveVibe sportswear and yoga apparel safely and on time);
  • Email marketing platforms (to send authorized communications to you);
  • Analytics providers (to help us analyze Site usage and improve our activewear offerings);
  • IT service providers (to maintain the security and functionality of our Site and systems).

3.2 Legal and Safety Reasons

We may disclose your personal information if required by law, regulation, or legal process (e.g., a subpoena, court order), or if we believe in good faith that such disclosure is necessary to:
  • Protect the rights, property, or safety of ProactiveVibe, our users, or the public;
  • Investigate or prevent fraud, abuse, illegal activities, or violations of our Terms of Use;
  • Comply with applicable laws, regulations, or legal obligations.

3.3 Business Transfers

If ProactiveVibe is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the relevant third party as part of the business transaction. We will notify you via email or a prominent notice on our Site before your information is transferred and becomes subject to a different privacy policy.

4. How We Protect Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction—mirroring the durability and reliability we build into our sportswear and yoga apparel. These measures include:
  • Encryption of sensitive data (e.g., passwords, payment information) using industry-standard encryption technologies;
  • Secure Socket Layer (SSL) technology to protect data transmitted between your browser and our Site;
  • Access controls to limit access to personal information to authorized personnel only;
  • Regular security audits, updates, and maintenance of our systems and processes;
  • Compliance with industry security standards and best practices to safeguard your information.
While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security and will not be liable for any unauthorized access or data breaches that are beyond our reasonable control.

5. Your Rights Regarding Your Information

Depending on your jurisdiction, you may have the following rights regarding your personal information. To exercise any of these rights, please contact us at service@gfavora.com with your request and sufficient identification to verify your identity. We will respond within a reasonable timeframe in accordance with applicable laws:
  • Access: Request access to the personal information we hold about you;
  • Correction: Request correction of any inaccurate or incomplete personal information;
  • Erasure: Request erasure of your personal information (subject to certain legal exceptions);
  • Restriction of Processing: Request restriction of the processing of your personal information;
  • Data Portability: Request a copy of your personal information in a structured, machine-readable format;
  • Opt-Out: Opt out of receiving marketing and promotional communications from us at any time (you can use the unsubscribe link in our emails or contact us directly).

6. Children's Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take immediate steps to delete that information. If you believe that a child under 13 has provided us with personal information, please contact us at service@gfavora.com.

7. Cookies and Tracking Technologies

Cookies are small text files that are stored on your device when you visit a website. We use cookies to enhance your browsing experience, remember your preferences (e.g., size preferences for yoga leggings, saved favorite sportswear), analyze Site traffic, and personalize content and marketing. Most browsers allow you to control cookies—you can block or delete them, or set preferences for when cookies are allowed. However, disabling certain cookies may affect the functionality of our Site (e.g., you may not be able to log in, save favorites, or complete purchases).
We may also use web beacons (small graphic images) to track user activity, count visitors, and determine which pages are visited most frequently. Web beacons may be included in our emails to track whether the email has been opened and which links have been clicked, helping us refine our communications about our sportswear and yoga apparel.

8. Links to Third-Party Websites

Our Site may contain links to third-party websites (e.g., social media platforms, payment processors, shipping carriers) or display third-party content (e.g., advertisements, widgets). This Privacy Policy does not apply to these third-party websites or content. We are not responsible for the privacy practices, content, or availability of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit before using them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technological developments, or product offerings. When we make changes, we will update the "Last Updated" date at the bottom of this page and post the revised Policy on our Site. The changes will take effect immediately upon posting.
Your continued access to or use of the Site after the changes take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed of any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our customer service team at:
Email: service@gfavora.com
We aim to respond to all inquiries within 24-48 business hours (excluding weekends and public holidays).
— The ProactiveVibe Team
Last Updated: 2026-1-28