Refund Policy - ProactiveVibe

1. Eligibility for Refunds

• The refund application is submitted within 30 calendar days from the date of delivery. The 30-day period begins the day after you sign for the package.
• The returned item is in its original, unused, and undamaged condition, including:
  • All original tags, labels, and packaging are intact and unaltered;
  • No signs of wear, washing, ironing, or modification—this includes avoiding damage to performance fabrics, moisture-wicking materials, stretch seams, or supportive details (e.g., yoga legging waistbands, sports bra straps);
  • All accompanying accessories (e.g., drawstrings, removable padding for sports bras, or garment bags) are complete and returned with the item;
  • Activewear retains its structural integrity, with no pilling, stretched fabric, loose stitching, or damage from try-on beyond gentle fitting.
• You provide valid supporting materials, including your order number, delivery confirmation, and clear photos/videos of the item (and packaging if applicable) to help us process your request efficiently.

1.1 Non-Eligible Items for Refunds

• Customized or made-to-order pieces (e.g., personalized sportswear, tailored yoga leggings, or items with custom size adjustments);
• Items that have been worn, washed, ironed, altered, or damaged due to improper care, mishandling, or failure to follow fabric care instructions (e.g., using harsh detergents on moisture-wicking fabrics);
• Items returned after the 30-day refund window has expired;
• Items with missing tags, incomplete packaging, or damaged performance details that affect resale or functionality;
• Free gifts or promotional items included with your order.

2. Refund Scenarios & Application Procedures

2.1 Manufacturing Defects or Quality Issues

1. Send an email to service@gfavora.com with the following information:
   1. Your order number;
   2. A detailed description of the defect or damage;
   3. Clear photos/videos of the defect/damage, the entire item, and the original packaging (to verify condition upon receipt).
2. Our customer service team will review your request within 2-3 business days and confirm eligibility for a full refund (including the original shipping cost).
3. If approved, we will provide a prepaid shipping label for returning the defective item. You must ship the item back to us within 14 days of receiving the label to ensure timely processing.
4. Once we receive and inspect the returned item (usually within 5-7 business days), we will initiate the refund process immediately.

2.2 Wrong Item Shipped

1. Email service@gfavora.com with your order number, photos of the shipped item (including tags), and a copy of your order confirmation.
2. Our team will verify the error within 2 business days and arrange for the wrong item to be returned with a prepaid shipping label.
3. Upon receipt and inspection of the wrong item, we will issue a full refund (including the original shipping cost) to your original payment method. Alternatively, we can ship the correct item at no additional cost if you prefer.

2.3 Change of Mind or Fit Mismatch

1. Email service@gfavora.com within 30 days of delivery to request a Return Authorization (RA) number. Please include your order number and the reason for the refund.
2. Once the RA number is issued, you must ship the item back to us within 14 days. The return shipping cost is the sole responsibility of the customer.
3. Package the item carefully to avoid damage during transit—we recommend using the original packaging and adding protective layers for delicate performance details (e.g., sports bra padding, stretch seams) to prevent damage.
4. Clearly mark the RA number on the shipping label. We will not accept returned packages without a valid RA number.
5. After we receive and inspect the returned item (usually within 5-7 business days) and confirm it meets eligibility requirements, we will process the refund (excluding the original shipping cost and return shipping cost).

3. Refund Processing & Timing

• Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal). We do not offer refunds via cash, store credit, or gift cards unless specifically requested and approved.
• Once the returned item is inspected and confirmed eligible, we will initiate the refund within 1-2 business days. The full refund process, including processing by your payment provider, will take 5-10 business days.
• Refund timelines for different payment methods:
  • Credit/debit cards: 5-10 business days for the refund to appear in your account;
  • PayPal: 3-5 business days for the refund to be credited to your PayPal account.
• We will send you an email notification once the refund has been initiated. If you do not receive the refund within the expected timeframe, please contact your payment provider first, as delays may occur on their end.

4. Partial Refunds

• Items returned with minor, non-essential damage (e.g., a tiny loose thread that does not affect performance or appearance);
• Items with missing non-essential tags or minor damage to the packaging that does not impact the product’s quality or integrity;
• Accessories with slight signs of handling that do not affect their usability or resale value.

5. Undelivered or Returned Packages

• Request reshipment: You will be responsible for the additional shipping cost, which will be calculated based on the original shipping method or your preferred new method;
• Request a refund: The refund will exclude the original shipping cost, any customs fees incurred, and other associated charges.

6. Fraudulent Refund Prevention

7. Contact Us